Designing a digital service

As part of our cooperation with a local government unit, we design and implement digital public services so that they are intuitive, compliant with accessibility standards and genuinely relieve the burden on the office. We use a methodology developed during our work on designing digital services – covering organizational analysis, identification of user needs, process modeling and the definition of functionality.

We design services in an end-to-end model: from the moment a citizen reports a need, through handling the case in the office’s systems, to its completion. Depending on the project requirements, we integrate solutions with the EZD RP system or other tools used in the organization, ensuring a coherent and efficient service flow.

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